Troubleshooting

• What to Do If You Haven’t Received The Tango Reward Email

  OverviewAll redeemed employee rewards are processed and fulfilled throug...

• What is Negative Feedback?

  Negative Feedback, or Constructive Feedback, is when an...

• Why do I not have a rewards balance?

  You will receive giveable rewards points on the first o...

• Upgrading Your Reflektive Outlook PC Plugin (June 2019)

  Stability and usability of any software is the most imp...

• How to re-enable Reflektive for Outlook

  If the Reflektive for Outlook plugin was disabled by Ou...

• Reflektive and additional Mac Permissions

  If you use Mac OS X, you may have noticed an authorizat...

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• Why Are My Goals Not Updating in the Check-In?

  Users can edit their goals in the Goals tab and those a...

• How Do I Archive and Delete Goals?

  Archive Goals Reflektive allows archiv...

• Why Does My Goal Progress Not Update Accordingly?

  Context I created a goal with key results ...

• Which Goal Statuses Trigger Reminders?

  Goal reminder emails are sent only for Active goals for...

• Why Are My Goals Not Updating in the Check-In?

  Users can edit their goals in the Goals tab and those a...

• Why is my employee's review report blank?

  If you're seeing an empty review report or check-in rep...

• How Can I Edit My Peer Reviewer List?

  In a 360 Review cycle, employees are asked to select an...

• If my manager changes during a review cycle, how will my review be impacted? (Updated August 2019)

  Manager Changes During a Review Cycle (Updated August 20...

• How to Reactivate a Terminated Employee?

  Reactivating a former employee restores their access to Reflektive and r...

• Managing HRIS Sync Pauses and Resumptions in Reflekive: Admin Guide & Support Workflow

  In Reflekive, administrators do not have a self-service toggle or button...

• How to Fix an HRIS Sync Error: Duplicate Email

  Automated HRIS syncs require every employee record to have a unique iden...

• Troubleshooting HRIS Feed Warning: "Manager '[Email]' is not a valid user"

  When syncing employee data into Reflektive, you may see this warning:[Wa...

• HRIS Sync: Duplicate email ID.

  ↳ Error Messages:[process_users_crashed] PG::UniqueViolation: ERROR: dup...

• HRIS Sync: Date Format incorrect.

  ↳ Error Messages:[parse_and_validate_static_org_csv_crashed] [Error] Hir...

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• Deprecation of TLS 1.1 and a shift to TLS 1.2+

  This will occur on 6/15/20 Who does this a...

• Deprecation of TLS 1.0 and a shift to TLS 1.2

  This will occur after 5/15/19 Who does...

• How Do I Log Into Reflektive?

  Overview As a new Reflektive user, the fir...

• How Do I Reset My Password?

  If you are trying to login (without using Google or a S...

• Why Isn't Reflektive Loading?

  For some users, attempting to access Reflektive will re...

• Real-Time Feedback Events Reporting FAQs

  1: Does the Real-Time Feedback Events report include recognition posts g...

• Do Givable Reward Points Roll Over?

  Do Givable Reward Points Roll Over? N...

• How Do I Change the Currency When Redeeming My Rewards?

  You cannot change the Rewards currency in the Reflekti...

• Can I Share Requested Feedback?

  Yes, however this is a configuration that needs to be m...

• How do I get my company's redemptions report?

  Real-Time Feedback administrators are able to pull a Re...

• How Do I Redeem My Rewards Points?

  To redeem a gift card: Go to the Recognit...

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• What Can You Do After a Review is Retracted?

  Once a review is retracted it can be edited by a manage...

• Does Everyone Receive an Email When I Launch a Review Cycle?

  No, launching a review cycle does not automatically tr...

• What Can a Former Manager do in a Review Cycle?

  What can they do What can they NOT do   Will be ab...

• What Can Be Edited After My Cycle Has Been Launched?

  360/Performance Review: Step 2:  ...

• Who Can Attach Reviews to Employee Profiles?

  1. Managers can attach reviews to direct reports profil...

• How Can I View My Indirect Report's Review?

  As long as the indirect manager is part of the same rev...

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• Adding temporary users or employees within Reflektive via HRIS:

  If your organisation uses an automated HRIS (Human Resource Information ...

• User Management - Terminated Employees

  Maintaining employee data cleanliness - including the t...

• How can I turn on/off my email notifications?

  Personal Employee Settings Employees are a...

• How do I configure the Module Access permissions?

  There are two options to configure the module access pe...

• What are all the email notifications that can be toggled on/off for our customer?

  Personal Employee Settings Employees are a...

• Can an Indirect Manager Release Review for Indirect Report?

  Can an indirect manager release review for indirect repo...

• When Can You Update Goals During a Review or Check-in?

  Goal progress in a review is now snap-shotted when eith...

• What is a Former Manager / Former Direct Report?

  Manager change during a review cycle If th...

• What Happens When There is a Manager Changes in the Middle of a Review?

  New Manager After the manager change in o...

• Why Can’t I See my Direct Report in an Active Review Cycle?

  Because the Review was not set up by the Admin to do so...

• As a Manager, Why Can’t I See Peer Feedback for my Direct Report?

  The cycle can have a configuration for a minimum number...

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• If an Employee is Terminated, Does the Data Stay in the Engagement Results?

  If an employee is terminated, will their data be kept i...

• Can I Still See Removed Employee Data in Survey Results?

  If an employee is removed from the survey will their da...

• What Happens if an Employee Started the Survey and Then Gets Removed?

  What will happen to my answers if an employee starts a ...

• How Do I Re-Add An Employee To An Active Engagement Survey?

  If an employee is accidentally removed from a survey ho...