When syncing employee data into Reflektive, you may see this warning:
[Warning] Manager '[manager_identifier]' is not a valid user.
This means an employee is assigned to a manager who does not have an active user profile in the sync file.
Why Did This Happen?
Reflektive checks that every manager listed in the manager_login column also exists in the user_login column.
Common causes include:
- A typo: The manager's username or email was misspelled in the employee's profile.
- Missing from the file: The manager is excluded from the sync feed due to export filters (e.g., department, contractor, or executive rules).
- Onboarding order: The employee was added to the feed before the manager's account was created.
How to Fix It
- Check for Typos
- Review the manager's identifier in your HRIS to confirm the spelling matches their actual account.
- Verify the Manager is in the Feed file
Make sure the manager's account is active and included in the user_login column of your sync file.