Overview

All redeemed employee rewards are processed and fulfilled through our third-party vendor, Tango Card. Upon redeeming a reward, the recipient will receive an email containing the reward details and redemption link.

Reward Email Details

To locate your reward, check your inbox for an email matching the following criteria:

• Sender: noreply@tangocard.com (or designated sender email address)

• Subject Line: Here's your reward!

• Recipient: The employee's registered email address

Troubleshooting Missing Rewards

If a redeemed reward has not appeared in your inbox:

1. Check Spam and Junk Folders: Search for the subject line Here's your reward! or emails from noreply@tangocard.com.

2. Verify Corporate Allowlisting: If you still cannot locate the email, contact your internal IT / Help Desk team to confirm whether the sender domain and email address (noreply@tangocard.com) are allowlisted across corporate email filters.

3. Escalate to Support: If the email address is confirmed allowlisted and the reward email remains unreceived, provide the recipient’s name, email, and redemption date to the rewards administration team for manual tracking and status verification.