Automated HRIS syncs require every employee record to have a unique identifier, usually their email address. If an email appears more than once in the data file, the system halts the update to prevent account errors.

What Causes the Error?

The system stops processing when it encounters an error like:

↳ Error Messages:

[parse_and_validate_static_org_csv_crashed] [Error] [email address] is duplicated

This means the parser found the same email address attached to two or more rows in the employee information file.

How to Fix It

1. Resolve the duplicate:
   • If an employee was entered twice by mistake, delete the extra row.
   • If two different people share the email, assign each person their correct, unique address.

Key Takeaway

Keeping email addresses unique in your primary HR system will prevent sync failures and ensure employee data updates without interruption.