What is Negative Feedback? Why do I not have a rewards balance? Upgrading Your Reflektive Outlook PC Plugin (June 2019) How to re-enable Reflektive for Outlook Reflektive and additional Mac Permissions Outlook Web Access (OWA) for PC Outlook See all 10 articles

Why Are My Goals Not Updating in the Check-In? How Do I Archive and Delete Goals? Why Does My Goal Progress Not Update Accordingly? Which Goal Statuses Trigger Reminders?

Why Are My Goals Not Updating in the Check-In? Why is my employee's review report blank? How Can I Edit My Peer Reviewer List? If my manager changes during a review cycle, how will my review be impacted? (Updated August 2019)

Troubleshooting Slack Guide

Deprecation of TLS 1.1 and a shift to TLS 1.2+ Deprecation of TLS 1.0 and a shift to TLS 1.2 How Do I Log Into Reflektive? How Do I Reset My Password? Why Isn't Reflektive Loading?

Do Givable Reward Points Roll Over? How Do I Change the Currency When Redeeming My Rewards? Can I Share Requested Feedback? How do I get my company's redemptions report? How Do I Redeem My Rewards Points? Can We Allow Requested Feedback from Outside of our Organization?

What Can You Do After a Review is Retracted? Does Everyone Receive an Email When I Launch a Review Cycle? What Can a Former Manager do in a Review Cycle? What Can Be Edited After My Cycle Has Been Launched? Who Can Attach Reviews to Employee Profiles? How Can I View My Indirect Report's Review? See all 16 articles

User Management - Terminated Employees How do I configure the Module Access permissions? How can I turn on/off my email notifications? What are all the email notifications that can be toggled on/off for our customer?

Can an Indirect Manager Release Review for Indirect Report? When Can You Update Goals During a Review or Check-in? What is a Former Manager / Former Direct Report? What Happens When There is a Manager Changes in the Middle of a Review? Why Can’t I See my Direct Report in an Active Review Cycle? As a Manager, Why Can’t I See Peer Feedback for my Direct Report? See all 9 articles

If an Employee is Terminated, Does the Data Stay in the Engagement Results? Can I Still See Removed Employee Data in Survey Results? What Happens if an Employee Started the Survey and Then Gets Removed? How Do I Re-Add An Employee To An Active Engagement Survey?