Reflektive and additional Mac Permissions

If you use Mac OS X, you may have noticed an authorization dialogue box requesting your computer username and password.

This dialogue box is used to give Reflektive additional permissions to your computer, which enables the application to interface with Outlook correctly.

Without these additional permissions, you would not be able to use Reflektive for Mac.

Does this mean Reflektive can see my computer password?

No. Reflektive cannot see, receive, or share your computer password in any way. Entering your computer username and password in this dialogue box simply gives Reflektive the permissions it needs to enable these features.

Is this a Reflektive dialogue box?

No. This is an Apple system dialogue box, not a dialogue from Reflektive. Mac OS X requires password authentication for changes to certain permissions, and this dialogue box is a standard way for a Mac OS X app to ask for your permission.

Can I disable these permissions?

While you can decline to provide the username/password, you will be unable to install the Reflektive software without granting these permissions.

How do these permissions relate to Accessibility?

You may have noticed a listing for Reflektive under the list of Accessibility apps on your computer. Reflektive requires Mac OS X Accessibility for some of its features to work properly.These additional permissions also enable Accessibility access.

Why does Reflektive need Accessibility access on my Mac?

For Mac apps to interact with other Mac apps, they need to be approved for the Accessibility API. In order for the Reflektive app to dock to Outlook and recognize users who are on the Reflektive platform, Reflektive requires this access.

How do I enable Accessibility on my Mac?

When installing Reflektive, you will see a dialogue requesting Accessibility permissions:

1. Click Open System Preferences—you will be redirected to the Security & Privacy section of System Preferences.
2. Click the lock icon; you will be asked to enter your computer username and password.
3. Once unlocked, check the box beside the Reflektive icon to enable Accessibility.
4. Click the lock icon again to re-lock system preferences.

How do I disable Accessibility on my Mac?

1. Open System Preferences and go to the Security & Privacy section.
2. Click the Privacy tab at the top, and then select Accessibility.
3. Click the lock icon; you will be asked to enter your computer username and password.
4. Once unlocked, uncheck the box beside the Reflektive icon to disable Accessibility.

Note: If you click the minus sign "-" without unchecking the box, you will need to uninstall/re-install the Reflektive app in order to have it function again.

Why wasn’t I asked to approve Accessibility?

Like all installed apps, we ask you to approve the privileges that we actively use. Unfortunately, some Mac OS X permissions aren't as detailed as we'd like. This means that multiple permissions can be included in the same approval dialogue.

What will happen if I disable Accessibility access?

At this time, if you disable Reflektive Accessibility the application will not function.