Deprecation of TLS 1.1 and a shift to TLS 1.2+

Who does this affect?

Reflektive will only support web connections using Transport Layer Security (TLS) v1.2 or greater, beginning on June 15th, 2020. Any integration which is connecting to Reflektive using TLS v1.1 will no longer function as of June 15th, so please ensure that any integration under your control is using TLS version 1.2 and greater. 

Background

Network security architecture relies on the Transport Layer Security (TLS) protocol for ensuring user interaction with Reflektive over the internet occurs securely without transmissions being vulnerable to outside entities. TLS encrypts a channel between two endpoints (for example, between a web browser and web server) to provide privacy and reliability of data transmitted over the communications channel. The primary benefit of TLS is the protection of web application data from unauthorized disclosure and modification when it is transmitted between clients (web browsers) and the web application server, and between the web application server and back end or other non-browser based enterprise components.

Checking for TLS 1.2 Compatibility

There are a number of web resources available to the public for checking your client and server compatibility with TLS 1.2+. The Qualys SSL Labs site provides such tools:

• Check Client

• Check Server

Note: If you are unable to reach the SSL Labs sites listed above, check with your IT team to verify that the www.ssllabs.com domain is appropriately whitelisted in your environment.

Additional Information

In order to comply with this upgraded level of security, we strongly recommend that your company falls within the latest 2 versions of the follow browsers and email clients, as listed below, for optimal security. If your organization is using older versions and come across any issues with our website and or plugin, we won't be able to address any fixes and updates unless you're using the most recent 2 versions of the software - this is due to the majority of our customers already being on the latest 2 versions.

• Fully functional for the 2 newest GA versions of Chrome/Chromium (Desktop and Mobile)
• Fully functional for the 2 newest GA versions of Firefox (Desktop and Mobile)
• Fully functional for the 2 newest GA versions of Edge (Desktop and Mobile)
• Fully functional for the 2 newest GA versions of Safari (Desktop and Mobile)
• Fully functional for IE11 

*All require

1.2 turned on

• Windows 10 + Outlook 2016
• Windows 7 + Outlook 2010
• Windows 10 + Outlook 2013

Additional Information

If you need help understanding how the new TLS v1.2+ requirement may impact your integration or application, please connect your IT team/resources directly to our support team at support@reflektive.com.