For some users, attempting to access Reflektive will result in a page that won't load or finish loading. If this occurs, users typically will see something like this:

If you are experiencing this issue, please try these troubleshooting steps first:
- Refresh the page.
- If that doesn't work, clear your browser cache then try to refresh the page.
If neither of those work, you can try modifying your browser settings, as shown below.
Google Chrome Browser Settings
Follow the below instructions on enabling/whitelisting Reflektive as a safe and trusted website to visit so that none of our content gets blocked by your browser.
1. Click the top-right button for Options. Then, click on Settings.

2. Scroll down until you see Advanced. Expand that, then scroll down to Content Settings.

3. Find the below options, and click into each one of them.
4. Make sure to toggle Allowed to On for each of those items, and then under the Allow section, click Add. Enter in www.reflektive.com, and save.


5. Restart the browser and try again!
Mozilla Firefox Browser Settings
Follow the below instructions on enabling/whitelisting Reflektive as a safe and trusted website to visit so that none of our content gets blocked by your browser.
1. Click on the top-right button to see the following menu, and then click Options.
2. Under Options, click on Privacy & Security on the left-hand menu. Scroll down until you see Block pop-up windows and Warn you when websites try to install add-ons as seen below. Click on exceptions. Add www.reflektive.com.
3. Restart your browser and try to login to Reflektive again.
Microsoft Internet Explorer/Edge Browser Settings
Follow the below instructions on enabling/whitelisting Reflektive as a safe and trusted website to visit so that none of our content gets blocked by your browser.
1. Click on the top-right gear icon, and then select Internet options.
2. Click on the Security tab. Then, click on Trusted sites, then Sites.

3. Add www.reflektive.com as a trusted site.
4. Restart your browser, then try to login to Reflektive again!

Other Solutions
If the above solutions do not work, the below reasons may be behind why Reflektive isn't loading for you:
- Product isn't enabled - You don't have anything enabled on your account (Real-Time Feedback, Goals, Reviews, or Polls). Please contact support@reflektive.com to get added to one.
- Security/IT settings - Your system administrator/IT infrastructure needs to be adjusted so that traffic can flow to and from Reflektive. Contact your IT team for assistance.
- Browser Settings - There may be some advanced browser settings that may prevent Reflektive from loading. In this case, try to use another browser.
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