Troubleshooting

Admin Task FAQs

User Management - Terminated Employees

Accessing Reflektive

Deprecation of TLS 1.1 and a shift to TLS 1.2+ Deprecation of TLS 1.0 and a shift to TLS 1.2 How Do I Log Into Reflektive? How Do I Reset My Password? Why Isn't Reflektive Loading?

Real-Time Feedback

Upgrading Your Reflektive Outlook PC Plugin (June 2019) How to re-enable Reflektive for Outlook Reflektive and additional Mac Permissions Outlook Web Access (OWA) for PC Outlook Outlook Web Access (OWA) for Mac Outlook Outlook for Mac See all 8 articles

Goal Setting

Why Are My Goals Not Updating in the Check-In? How Do I Archive and Delete Goals?

Check-Ins and Reviews

Why Are My Goals Not Updating in the Check-In? Why is my employee's review report blank? How Can I Edit My Peer Reviewer List? If my manager changes during a review cycle, how will my review be impacted? (Updated August 2019)

Other Issues

Troubleshooting Slack Guide