Learning Technologies Group plc (LTG), the parent company of PeopleFluent, has signed an agreement to acquire Reflektive. Reflektive’s complementary performance management capabilities will be part of PeopleFluent’s talent management portfolio, enhancing its engagement and analytics capabilities.
The following questions and answers are intended to address common questions anticipated as part of the combination of Reflektive and PeopleFluent. If you have questions that are not captured within this document, please contact your Reflektive account representative for more detail.
What happens to the product(s) I own?
PeopleFluent development initiatives will focus on expanding the full suite of talent management solutions while continuing to fully support and build upon existing Reflektive product lines. As the Reflektive performance, engagement, and analytical tools are highly complementary to the robust performance capabilities of the PeopleFluent solution, the combined company has no plans to sunset any of the products that were sold previously by either Reflektive or PeopleFluent. Immediately, both companies can take advantage of new capabilities from Reflektive on continuous 1:1 conversations, employee survey and engagement tools with built-in analytics, and from PeopleFluent, a full enterprise-grade highly configurable performance management responsive platform that can deliver the robust performance process (e.g. outcome-based goals, weighting and calculations, clinical competencies, notifications and workflow tools, built-in video, multi-rater and 360 capabilities). While the company intends to deliver a joint strategy and technology roadmap in the first half of 2021, early emphasis will be placed on the acceleration of integration points across products.
Regardless of the specific product(s) deployed by our customers, everyone will now have access to a full suite of solutions across Recruitment, Performance Management, Talent Mobility, Succession Planning, Learning Management, Compensation, and Org Charting, and for current customers, at a discounted rate. PeopleFluent will continue to innovate products within this compelling and broad suite of solutions. In addition, customers will have opportunities to leverage the industry-leading capabilities of learning services and solutions across the portfolio of PeopleFluent’s parent company, Learning Technologies Group plc (LTG).
Do Reflektive and PeopleFluent have common customers?
Yes. There are a set of common clients currently served by each organization across the different product lines. Customers will have the opportunity to learn more about the organization in upcoming product events and forums. Customers will also have the chance to interact and exchange ideas with their peers during the planned 2021 PeopleFluent regional virtual customer events during the year.
What will happen to current product and service agreements that exist through partnership?
All partners of Reflektive will be kept as part of the PeopleFluent Partner Program.
Who do customers reach out to with questions or ongoing business, service, or product needs?
Clients will continue to be represented by the Reflektive Customer Success team, now part of PeopleFluent, for continuity of service and satisfaction.
Are there any financial benefits of this combination for customers?
PeopleFluent is already a leading provider of performance management solutions within the Human Capital Management space. With an established market presence, strong revenue and profitability, a healthy balance sheet, and the flexibility required to be nimble and proactive as part of LTG, customers will most definitely benefit financially from this combination. Immediately, existing customers of either Reflektive or PeopleFluent will receive incentive discounts on further talent management solutions and learning services. In addition, data and process integration synergies inherent when connecting performance products to other talent processes will be available for clients looking to expand their talent strategies to drive greater business outcomes. Ultimately, this combination represents a continued investment in the full suite of talent offerings and the opportunity to drive further enhancements to the performance and engagement solutions, beyond the significant capabilities resulting from the combined offering, providing greater value to our clients well into the future.
Will my service and support be changed or interrupted?
No. Customers will not experience interruptions as a result of the combination. You will continue to interact with the Customer Success team and with Reflektive now a part of the larger PeopleFluent organization. This represents a new opportunity to provide an enhanced level of service to our clients.
What communications can I expect?
Reflektive customers will receive the announcement, a letter from PeopleFluent’s Managing Director welcoming them to PeopleFluent, and this comprehensive Q&A the morning of the announcement on January 20, 2021. The Customer Success teams from both Reflektive and PeopleFluent will reach out to all customers in the coming weeks. The PeopleFluent integration plan will be rolled out in the next 100 days, and we will be sharing our most important initiatives and developments with customers on an ongoing basis over this period of time.
I’m a customer of both Reflektive and PeopleFluent. How will this affect me?
You should experience no changes. As we proceed with the merger, it’s business as usual. The Customer Success and Account Management teams will coordinate account ownership for joint customers and the services and support teams will continue to support all product lines. We will be rolling out more in-depth integration plans in the next 100 days and ensuring continuity with superior customer service being our number-one priority.
PeopleFluent and the combined platforms will offer its clients a broad product offering that includes deep performance management and talent management capabilities. Our goal in the coming months will be the integration and optimization of these combined solutions to provide solutions that improve productivity, employee engagement, and talent insights to drive key business outcomes and growth for our clients.
Will this affect any ongoing consulting service engagements?
No. Existing consulting service engagements are not affected.
Will this affect any existing partnerships that are in place?
No. Existing partnerships are not affected.
How will this impact my existing contract? Will there be cost increases or new procedures I need to be aware of?
There will be no changes to existing contracts.
Will I continue to work with my existing support team?
You will continue to work with the current support team with access to your existing support structures, phone numbers, and online ticketing systems. Over the next few months, PeopleFluent will integrate the two support teams and make additional investments as needed to ensure ever-increasing levels of customer satisfaction.
What steps will PeopleFluent take to ensure continuity of service?
We are very excited to combine these two innovative organizations and we remain committed to providing our customers with exceptional support and attention along the way. This includes ensuring that we have the support in place to address any increase in customer questions or needs around this combination.
We have undertaken the following steps and commitments:
- PeopleFluent’s customer success team is engaged and brings extensive experience in the performance management, employee engagement, and talent management market within small, medium, and large enterprise customers.
- Reflektive’s support and engineering organizations remain focused on current initiatives, driving client continuity across all existing customer relationships.
- We will communicate with our customers on a regular basis to give specific information on the status of integration activities along the way.
Will there be any changes to data privacy or security?
No. There will be no changes to existing hosting services, data privacy, and/or security practices.