Troubleshooting/Debugging Reflektive Outlook Plugin

Contents 

1. 1. Check for Latest Version
2. 2. Checking Prerequisites
3. 3. Debugging

Make sure that you have the latest version(2.3.1) from here: https://www.reflektive.com/download

Check for Latest Version

• Go to your Control Panel > Programs and Features > search for Reflektive for Outlook and look at the Version column.  This should be 2.3.1.

• If your version does not match 2.3.1 then obtain the latest package from the Reflektive download site

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Checking Prerequisites 

• The MSI does not check for these prerequisites, please ensure that the following requirements are met before deploying:

  - Windows 1803 or higher
  - .NET Framework 4.7 or higher
  - MS Edge Chromium  

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Debugging

• If the two steps above have been completed, download the Reflektive Plugin Debug version here: https://reflektive-outlook.s3.amazonaws.com/MSI/user/ReflektiveOutlookAddin_2.3.1_debug.zip

• Install like normally and when the existing problem occurs send Reflektive a System Report.  This will alert the Reflektive team with logs and your info so that Reflektive can reach out after troubleshooting.
  
  
  

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Related Articles

• Centrally deploying your Reflektive Outlook 365 plugin (February 2019)
• Installing the Reflektive Outlook Plugin - Central Deploy User Settings via Logon Scripts
• Installing the Real-Time Feedback Plugin (Gmail, Outlook, and Browser Add-Ins)

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