UPDATE: The Support Link feature (see below) is undergoing a fix and will not be available until 5/14.
NOTE: The release notes are subject to change. We will update this article to reflect any updates to the release.
If you follow the Release Notes section and received an email update, please note that you may not see the images in the email; please click through to the article to view any images.
We'll be going over new features, updates, and improvements to Reflektive below. These features and fixes will be live as of April 30th, 2020. General Availability means that all accounts can enable and use the features immediately, and Beta means that the features are rolled out to a selection of willing participants first before it is ready for General Availability. For the Release Preview deck our Customer Success Managers have been sharing in April, you can find that here.
People Intelligence - New Logged-In User Reports (General Availability)
Who does this affect?
Admins using the People Intelligence platform will enjoy these enhancements.
Why the update?
Admin will be able to use (and modify) new default reports around how many and what percentage of users have logged in ("are active"). This will allow admins to view adoption at the highest level - logged-in users.
To access the reports, visit the People Intelligence tab. Then, on the left-hand menu, select Reports. On the Reports page, select the All Products dropdown-box and select Employee Logins. 
You'll see the 4 reports appear here (Shared tab). 
The 4 new reports include the following:
- percentage of users who have logged in (ever)
- Monthly active users (users who have logged in over the past 30 days)
- Number of logged-in users over time (dates when employees logged-in last)
- List of users by last access (log-in date)
Additional nuances:
- Different companies have different rules on how often a user must log into Reflektive. These reports show data based on when a user actually logged-in, not days when their session remained open. For example: customers that require a force-logged in session (eg: through Single Sign-On, or Reflektive sessions are configured to time out after some inactive time), the log-in data will show daily activity. For other customers who allow a session to remain open for several days before forcing a new login, reporting on logged-in users should be conducted over a longer time-frame (eg monthly) to more accurately portray number of active users.
- Example: if a session is allowed to remain open for 5 days: When the user logs in on March 1st, the report will show the log-in happening on Marc 1st. However, on March 2-5, the user has not logged in those days (the session just remained open), so the report doesn't show a log-in on March 2-5th.
Gmail Plugin (General Availability)
Who does this affect?
Any customer who have rolled out the Reflektive Plugin to their employees that are using Gmail.
Why the update?
Google has made several changes around how Gmail's user interface works, and how it handles 3rd party extensions over time. In order to continue providing Reflektive users a seamless experience, we're making sure that our plugin will now exist purely as a Gmail Add-on.
The only caveat is that users using Firefox as their primary browser will continue to see the previously existing version of the plugin due to browser restrictions.
Core Product / Foundation Enhancements (General Availability)
Who does this affect?
All administrators will enjoy these enhancements.
Why the update?
In an effort to clean up and better organize the growing list of administrator/team tools that we're building out, we're giving:
- Idle Session Timeout Selector (self-service tool)
- Custom Support Link (self-service tool)
1. Idle Session Timeout Selector
To ensure better security for your employees between sessions, we've added the ability to set the amount of time user can let their session of Reflektive to sit idle before being automatically logged out.
To set it, go to the Admin tab in the top right, then on the left-hand menu, look for the Company section. Click on Configuration.
From there, select the Session Timeout sub-tab. The default setting for session timeouts are 7 days, but you are able to click on Custom and set things by minutes, hours, or days and set whatever interval is appropriate for your company.
When users login to Reflektive and meet that idle threshold, a window will appear giving users a chance to extend their session. If they don't respond to the pop-up, they will automatically be signed out after 60 seconds of the message window appearing.
2. Custom Support Link - NOTE - FEATURE IS UNDERGOING A FIX AND WILL NOT BE AVAILABLE UNTIL 5/14.
Admins are also able to modify where the support link directs to - this is useful especially if your company has their own own intranet/support portal/resource/or email address you'd prefer to link them to instead of the default link to the Reflektive Knowledge Center or sending our support team an email.
You can find the tool under the Admin tab on the top right. Then on the left-hand menu, look under the Company sub-section to find Configuration. On that page, click on the Support Link sub-tab.
On this page, simply put in the URL or email address you'd like to direct people to.
This affects the following support link sections in Reflektive: Email, Plugin, and our Webapp.
Print this Guide
Use this guide for reference or share it with your team by saving or printing this page. Right-click anywhere on this page to save or print.
[/print]
Comments
0 comments
Article is closed for comments.