(COVID-19) Coronavirus Sentiment Survey – Reflektive

Overview

The Coronavirus Sentiment Survey is new feature that your HR teams can use to reach out and gauge how your employees are feeling during these uncertain times. After setting up and launching this survey, you'll be able to gather and analyze the results so that your company can begin responding to this situation. The guide below will show you where to find, configure, and launch this survey. Additional resources about our Engagement Survey tool will also be included.

We offered a webinar in April that discusses the results of the Coronavirus Sentiment Survey and more. View the on-demand recording here.

1. How Do I Get Started?
2. How Can I Configure the Engagement Survey?
3. What Will Your Employees See?
4. Where And How Do I View The Survey Results?
5. Additional Resources

How Do I Get Started?

To reach the Engagement Tool, you first must have the Engagement Surveys enabled for your Reflektive instance, and you also must have administrative permissions. You should already have both. If by some reason you don't, or want to grant additional people on your side administrative permissions, please contact us at support@reflektive.com.

Begin by going to the Admin tab, then clicking on Surveys on the left-hand menu.

When you get to the Surveys page, simply click on +Create New.

Under Templates, you should see the Coronavirus Sentiment Survey.

You are taken to Step 1: Design Survey. This is where you begin!

How Can I Configure the Engagement Survey?

There's only two steps after clicking into a template. 1. Design survey, and 2. Finalize. Since this survey has already been created/is a template, the only thing you should change in 1. Design survey is the Description. Everything else can remain the same.

Please copy and paste the below italicized text into the description field.

During these unprecedented and uncertain times, we want to know how you’re coping, how you’re adjusting to remote work life, and how we can help. Please take 2-3 minutes to answer the following questions. Your responses will be confidential. Thank you.

In Step 2: Finalize. Below is our recommended settings. For the most part, you shouldn't be changing anything from their defaults.

*Note on Minimum reporting groups: The thresholds for Answers and Comments shouldn't go under 3. Lowering it past that can compromise the level of anonymity that people will see.

*Note: You cannot change most of these fields once you launch the survey. It's highly recommend to NOT change Comment Demographic. Keep it with one demographic (adding more could lose out on comments). Managers Access should stay on the default "off" state. If you want them to see results, you will also need to have People Intelligence (or Analytics platform) turned on in order for this to yield results.

After you're done reviewing the configuration settings, click Finish in the top right. At this point, you can customize the kick-off email that all survey participants get. The default are fine but you may modify anything here to your preference. Clicking on Launch & Send results in a confirmation setting and the emails being sent out. You're done!

What Will Your Employees See?

Once the survey is launched and the emails sent, your employees will be able to access the surveys through links the email. It will look like the below images:

Once they click Get Started ->, they will be able to see and answer each question individually.

Once again, we will be offering a webinar on Wednesday, April 9th at 11 am PST that discusses the results Coronavirus Sentiment Survey and more. Sign up for that here.

Where And How Do I View The Survey Results?

To view your Coronavirus Sentiment Survey results, you must click on the Intelligence tab when you are logged into Reflektive. You are not able to access the results if you view them from the Engagement surveys area within the Admin tab.

Next, click on Dashboards on the left-hand menu. You can either use the search bar to locate the survey, or find it on the list of Shared dashboards. It's called Coronavirus Sentiment Survey Overview.

Once you click into it, you'll see an aggregate of reports within the dashboard (here are some examples of what you would see):

Near the top, you'll see overall favorability, response rate, and survey response rates by department.

The data gets more granular and you are able to see average scores per question, department, and more.

Additionally, you'll be able to see comments, along with any accompanying themes and sentiments.

If you want a more detailed view of any of the reports, you can simply click into it to view the individual report. You are also able to modify any of the filters and reframe any of the information in a way that better suits your company.

*NOTE: This dashboard does not include reports on attributes that Reflektive doesn't consider to be universal across all Reflektive customers, such as tenure, gender, and more. If you do have these attributes already imported, then you can create a new report to add to the overall dashboard.

For more information on manipulating data within People Intelligence, please check the resources available on the Knowledge Center:

Additional Resources

The below related resources will be especially useful with learning more about the Engagement platform, as well as tips on managing performance and working remotely during Coronavirus.

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