Creating an account
If you've ever communicated with our support agents through email, you will already have an account in the new Help Center. However, you will need to set a new password at this time. To set a password click on the "Sign in"  link in the upper right-hand corner of the Help Center. In the sign-in screen click the "Get a password" link . If you've not communicated with the support staff through email, click the "sign up" link .
How to access your Support tickets
Once you've created your user account you can view tickets that you've submitted or have been cc'd on. To do this click on your name in the top left-hand corner  and then select Manage Tickets .
In your activities area your tickets are under the My Requests section. This area will show you the Subject, Ticket ID, created date, last activity date and status. To view the specific ticket fully click on the subject for that ticket; this will allow you to view the full ticket history.