When working with a new software vendor, it's often the case that the process introduces language and terminology that you may be unfamiliar with. To help bring clarity to the language we use, we split up terms by when you usually encounter them, from the beginning of your onboarding process to your ongoing education with Reflektive.
- Communication Plan - Tasked to client’s internal communication/marketing lead; A change management tool that allows your HR team to communicate the Reflektive training and roll-out plan.
- Configurations - This term describes how Reflektive helps you configure your users’ access/settings.
- Train-the-trainer - Our training approach. Your Onboarding CSM will train the Reflektive admin(s) on product functionality, as well as provide resources (ex: training deck, comms templates) to help you train your employees. These training meetings are recorded so clients can revisit where necessary.
- User Acceptance Testing (UAT) - Prior to going live with Reflektive, users (usually HR admins and a limited test group) will test the system to make sure it can handle required tasks in real-world scenarios, according to company specifications.
- API (Application Program Interface) - An API is a set of routines, protocols, and tools for building software applications. Basically, an API specifies how software components should interact. APIs allow entities to retrieve certain data sets from Reflektive. An API key is required to access information from Reflektive.
- HRIS (Human Resource Information System) - The software your company uses to store and keep track of your employee information. Some examples include ADP, Ceridium, Paylocity, and more.
- SSO (Single Sign-On) - is a session and user authentication service that permits a user to use one set of login credentials (e.g., name and password) to access multiple applications to allow a seamless user experience across desktops, laptops and mobile devices
- SAML 2.0 - A web-based protocol that uses security tokens containing assertions to pass information about a principal (usually an end user) between a SAML authority, named an Identity Provider, and a SAML consumer, named a Service Provider.
- x.509 Signing Certificate - A digital certificate that uses the widely accepted international X.509 public key infrastructure (PKI) standard to verify that a public key belongs to the user, computer or service identity contained within the certificate.
- SHA-1/256 - A cryptographic hash function used to encode sensitive data, like certificates, keys, and more.
- SFTP (Secure File Transfer Protocol) - A network protocol that provides file access, file transfer, and file management over any reliable data stream. A SFTP client (examples include Cyberduck and Filezilla) is required to connect to Reflektive's secure servers.
- Best Practices - When we look at clients that are successful in changing culture and performance management, we identified a few important factors that all leaders should consider as they try to evolve their own performance management programs. We consider these factors best practices.
- Constant Feedback - a best practice immediate acknowledgement and improvement
- Cycle - refers to review and check-ins; each review is its own cycle; companies can have several cycles open at once.
- Data explorer - This feature allows managers and administrators access to all Review reports directly within the Reflektive web portal, creating a seamless workflow for a viewing and analyzing review data.
- Nudges - A feature that allows Reflektive admins to send reminder emails to users who have yet to complete their Performance Reviews.
OKR (Objective Key Results) - OKRs help organizations stay aligned by connecting company, team and personal objectives to measurable results. OKRs are built around two different questions: Objective: Where do I want to go? And Key Result: How will I get there?
- Review List - This is the list of all current and past review and check-in cycles in your Reflektive system.
- Review Participant - All users that are participating (receiving feedback about themselves) in a check-in or review cycle.
Review Tracker - Allows review and check-in administrators to track the progress of a review or check-in and manage any day-to-day activities (nudging employees, adding/editing peer reviewers, understanding participation).