Review Question Types & Question Bank

• You have the flexibility to choose rating scales of any length between 1 - 10 points
  • Defaults to five points
• This will generate a numerical score
• You can switch to a vertical rating scale view if you prefer
• Best practice: Use just one type of scale per review

Example Rating Scale:

Example Rating Scale Report View:

• Typically has seven or fewer choices
• Can be used to assess demonstrations of strengths or cultural values
• Will not generate a numerical score

Example Multiple Choice Survey View:

Example Multiple Choice Report View:

• Use this question type to solicit more unstructured feedback
• For example, discussions about past accomplishments, areas for future growth

Example Free Response Survey View:

Example Free Response Report View:

• A Nine-Box question is only available for managers to answer
• Meant to help with talent planning initiatives
• Answers to this type of question are typically not shared with the employee
• Will not generate a numerical score

Example Nine-Box Survey View:

Example Nine-Box Report View:

The quality of reviews/check-ins depends on the questions you ask. Thinking about your questions from both the feedback provider and receiver perspectives will ensure the best questions. Consider the following factors when creating survey questions:

• Make the question clear, concise, and direct so feedback providers understand what they’re being asked to answer.
• Don’t ask feedback providers to evaluate two skills in one question, i.e. “How well does your manager give positive and constructive feedback?” The feedback receiver will be confused whether they rated well or poorly on positive feedback or constructive feedback.
• Write questions that evaluate employees on behaviors that are observable and measurable. 
• Always make sure the employee will learn what they did well and/or what they can improve on when they read the answers to the question.
• Avoid yes/no questions, as this does not give information to the feedback receiver about what actions to take.

Tip: finalize your survey questions with your team before you start building your review or check-in to get alignment and maximize efficiency.

Read our blog post on 30+ questions to ask in your next review or check-in to get some question ideas and see additional sample questions in this PDF.