There are two distinct versions of the Real-Time Feedback plugin - one is designed for companies who use Google Gmail, and the other is for companies using Microsoft Outlook. The most common method of installing the plugin is by directing your employees to perform a self-install by visiting www.reflektive.com/download.
For larger companies that are supported by an IT team, you may want to go with the Central Deployment method, which allows you to install the plugin on several machines at once.
Before pushing the plugin to employee machines, we recommend that you give your employees advanced notice of what's coming, and provide basic training and your expectations on how to use the tool. Feel free to use any of this for your internal communications with your employees:
- What the Reflektive Plugin looks like for Outlook on Mac
- What the Reflektive Plugin looks like for Outlook on PC
- Reflektive for Outlook on Mac - Additional Installation Permissions - in case someone wants to install it individually and there are permission barriers.
Individual Installation (Outlook 365/Outlook Web Application)
Installation of the plugin for users who are on Outlook 365/OWA (Outlook Web Application) are handled on an individual basis, or through your company instance of Outlook 365.
For individual installations of Outlook 365/OWA, please direct your employees to these articles:
Individual Installation (Outlook 2016 and earlier)
If going to www.reflektive.com/download doesn't work, you can provide the user with the direct installation files below:
For the PC installers, you will have to extract the files from the archive/zip file, and then run either the .exe or the .msi file.
Central deployment is the method of which a piece of software is installed on multiple computers simultaneously. This is particularly useful in situations where a large company has to ensure that all their employees get the same software with the same configurations at the same time - it saves the company time, and it ensures that the software has an identical installation on each computer, reducing the probability of troubleshooting individual installation errors.
Microsoft Outlook, Windows Plugin Add-On
For Outlook Central Deploy, please use this file when following the below instructions.
Microsoft Outlook, Mac Plugin Add-On
Automated deployment of the Reflektive App for Mac Outlook typically requires third-party solution. Some available solutions are:
The Mac installer file you would use for Central Deploy can be found here.
Reflektive does not have documentation on these third-party solutions, so you will have to work with your IT team on deploying this successfully.
Central Deployment - PC Browser Add-In (Chrome, Firefox)
Central Deployment of the Google Gmail version of the plugin works a little differently than the Outlook version. The Google Gmail version is dependent on your web browser. The following guides will help you perform a silent install on PC machines with these following browsers: