{"article":{"id":58239816986905,"url":"https://reflektive.zendesk.com/api/v2/help_center/en-us/articles/58239816986905.json","html_url":"https://support.reflektive.com/hc/en-us/articles/58239816986905-Exporting-and-Saving-Your-Data-from-Reflektive","author_id":902673952143,"comments_disabled":false,"draft":false,"promoted":false,"position":6,"vote_sum":0,"vote_count":0,"upvote_count":0,"downvote_count":0,"section_id":58239566455193,"created_at":"2026-05-24T13:43:19Z","updated_at":"2026-05-24T13:43:19Z","name":"Exporting and Saving Your Data from Reflektive","title":"Exporting and Saving Your Data from Reflektive","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-05-24T13:43:19Z","user_segment_id":null,"permission_group_id":317186,"content_tag_ids":[],"label_names":[],"body":"<div class=\"screensteps-document\" data-controller=\"article\" id=\"screensteps-webpost-1714279\" data-ss-edit-in-web-url=\"https://bridgeapp.screenstepslive.com/admin/v2/article-editor/1714279\" data-ss-view-in-admin-url=\"https://bridgeapp.screenstepslive.com/admin/v2/sites/24820/all-articles?showArticle=1714279\" data-ss-edit-in-desktop-url=\"screensteps://bridgeapp.screenstepslive.com/open/s/24820/m/118989/a/1714279\" data-role=\"steps-container\" data-ss-article-type=\"article\">\n<template id=\"article_translations\" data-translation-clipboard-copy=\"Click to copy\" data-translation-clipboard-copied=\"Copied to clipboard!\">\n</template>\n\n\n    <div class=\"step-instructions screensteps-textblock\">\n  <div id=\"text-content_1D1D4DFD-AD26-487C-AABA-A478548B5CBE\" class=\"text-block-content\">\n    <p>If your team would like to export out all data within Reflektive in order to audit, review, or do analysis, we recommend that you take the following measures. Remember, once your relationship with Reflektive ends, you will not be able to retrieve information from our servers, so it's important to do this before your final day of service.</p>\n  </div>\n</div>\n\n    <div class=\"step-instructions screensteps-textblock\">\n  <div id=\"text-content_1D95D93A-6477-4A3C-A506-97486848FB50\" class=\"text-block-content\">\n    <p>Full Administrators are able to export Real-Time Feedback, Goals, and Review/Check-In data. Goto the <strong>Admin</strong> tab, then under <strong>Management (left-hand menu)</strong>, click on <strong>Reports.</strong></p>\n  </div>\n</div>\n\n      <div class=\"image screensteps-image\">\n      <a href=\"https://media.screensteps.com/image_assets/assets/007/728/903/original/01_menu.png\" class=\"screensteps-image-zoom\">\n        <img src=\"https://support.reflektive.com/hc/article_attachments/58239849199257\" srcset=\"\" alt=\"\" height=\"333\" width=\"855\">\n      </a>\n  </div>\n\n      <div class=\"step screensteps-section screensteps-depth-1\" id=\"real-time-feedback-aka-recognition-feedback\" data-step-uuid=\"40BFD0B7-E656-49B3-AD82-C85E262E7DDE\">\n    <h2 id=\"real-time-feedback-aka-recognition-feedback\" class=\"step-title screensteps-heading\">Real-Time Feedback (aka Recognition &amp; Feedback)</h2>\n      <div class=\"step-instructions screensteps-textblock\">\n  <div id=\"text-content_572F6C66-DA59-4A37-B3EB-9053ED531736\" class=\"text-block-content\">\n    <ol>\n<li>Log in to Reflektive</li>\n<li>Navigate to the Admin section</li>\n<li>Click on the \"Reports\" tab (on the left side of the page)</li>\n<li>Select report type = Real-Time Feedback</li>\n<li>Select a report = Real-Time Feedback Events, Reward Redemptions, Most Used Hashtags, Hashtags Per Employee</li>\n<li>Select date range (eg: August 1, 2018 - present)</li>\n<li>Click \"<strong>Download CSV</strong>\" or \"<strong>Email CSV</strong>\" link for each report listed above</li>\n</ol>\n\n  </div>\n</div>\n \n        <div class=\"image screensteps-image\">\n      <a href=\"https://media.screensteps.com/image_assets/assets/007/728/910/original/02_RTF_reports.png\" class=\"screensteps-image-zoom\">\n        <img src=\"https://support.reflektive.com/hc/article_attachments/58239846283033\" srcset=\"\" alt=\"\" height=\"286\" width=\"855\">\n      </a>\n  </div>\n \n  </div>\n\n      <div class=\"step screensteps-section screensteps-depth-1\" id=\"goals\" data-step-uuid=\"8B4E212D-0BE4-4254-836D-71F8E36F9B7F\">\n    <h2 id=\"goals\" class=\"step-title screensteps-heading\">Goals</h2>\n      <div class=\"step-instructions screensteps-textblock\">\n  <div id=\"text-content_425B35CE-88C3-4F49-A7F5-116ED92AF3A3\" class=\"text-block-content\">\n    <ol>\n<li>Log in to Reflektive</li>\n<li>Navigate to the Admin section </li>\n<li>Click on the \"Reports\" tab (on the left side of the page)</li>\n<li>Select report type = Goals</li>\n<li>Select report name = All Active Goals, All Archived Goals, Active Goals per Employee, All Group Goals (respectively)</li>\n<li>Click \"<strong>Email CSV</strong>\" link for each report listed above</li>\n</ol>\n\n  </div>\n</div>\n \n        <div class=\"image screensteps-image\">\n      <a href=\"https://media.screensteps.com/image_assets/assets/007/728/917/original/03_goals_reports.png\" class=\"screensteps-image-zoom\">\n        <img src=\"https://support.reflektive.com/hc/article_attachments/58239833134105\" srcset=\"\" alt=\"\" height=\"282\" width=\"855\">\n      </a>\n  </div>\n \n  </div>\n\n      <div class=\"step screensteps-section screensteps-depth-1\" id=\"reviews\" data-step-uuid=\"44F1451D-6522-42BF-9294-B8C03EDB959D\">\n    <h2 id=\"reviews\" class=\"step-title screensteps-heading\">Reviews</h2>\n      <div class=\"step-instructions screensteps-textblock\">\n  <div id=\"text-content_6BB67427-0FEE-4BF6-B3E5-D1BBBA765B40\" class=\"text-block-content\">\n    <ol>\n<li>Log in to Reflektive</li>\n<li>Navigate to the Admin section </li>\n<li>Click on the \"Reports\" tab (on the left side of the page)</li>\n<li>Select report type = Reviews</li>\n<li>Select a report = All Review Feedback</li>\n<li>Select a cycle = Choose the relevant review</li>\n<li>Select a view = A specific manager or admin</li>\n<li>Click \"<strong>Email Full CSV Report</strong>\" link</li>\n<li>Repeat the above steps to export out all review data from all cycles</li>\n</ol>\n  </div>\n</div>\n \n        <div class=\"image screensteps-image\">\n      <a href=\"https://media.screensteps.com/image_assets/assets/007/728/923/original/04_reviews_reports.png\" class=\"screensteps-image-zoom\">\n        <img src=\"https://support.reflektive.com/hc/article_attachments/58239816860825\" srcset=\"\" alt=\"\" height=\"285\" width=\"855\">\n      </a>\n  </div>\n \n  </div>\n\n      <div class=\"step screensteps-section screensteps-depth-1\" id=\"reviews-pdf\" data-step-uuid=\"98445CF6-B1B8-4943-8754-DAC65782F7B4\">\n    <h2 id=\"reviews-pdf\" class=\"step-title screensteps-heading\">Reviews - PDF</h2>\n      <div class=\"step-instructions screensteps-textblock\">\n  <div id=\"text-content_21190127-99DA-42FA-AC64-9C1BA83980D1\" class=\"text-block-content\">\n    <ol>\n<li>Log in to Reflektive</li>\n<li>Navigate to the <strong>Admin</strong> section</li>\n<li>Click on the <strong>Reviews</strong> tab (on the left side of the page)</li>\n<li>Find the review of your choice. Once in it, look to the right of the title and look for the Download icon. Hovering over it will say <strong>Export Results as PDFs</strong>\n</li>\n<li>Click the button. This will export ALL review results into an easy to read PDF format.</li>\n</ol>\n\n  </div>\n</div>\n \n        <div class=\"image screensteps-image\">\n      <a href=\"https://media.screensteps.com/image_assets/assets/007/728/928/original/05_reviews_export.png\" class=\"screensteps-image-zoom\">\n        <img src=\"https://support.reflektive.com/hc/article_attachments/58239833205017\" srcset=\"\" alt=\"\" height=\"355\" width=\"855\">\n      </a>\n  </div>\n \n      <div class=\"step-instructions screensteps-textblock\">\n  <div id=\"text-content_236A5B7A-4DE5-4307-9D6F-F24F431F615E\" class=\"text-block-content\">\n    <ul>\n<li>A dialog box will appear. You can either export the reports with the employee view or the manager view (which may contain more information). Once you click confirm, an email download link will be sent to your e-mail address.</li>\n</ul>\n\n  </div>\n</div>\n \n        <div class=\"image screensteps-image\">\n      <img src=\"https://support.reflektive.com/hc/article_attachments/58239849367193\" srcset=\"\" alt=\"\" height=\"299\" width=\"653\">\n  </div>\n \n  </div>\n\n\n\n</div>"}}